But here’s the one thing they do have in common: No procedure is hassle-free. So sorry. Received a ceramic jug today from a U.S. Contact us about your delivery, arrange a new collection, raise a claim, check your invoice etc. It's not your fault it got damaged but it is definitely your responsibility to accept all financial losses in this situation. Claims is made after 30 calendar days from when the parcel was dispatched Add $0.50-$1.00 to the item price or as handling cost and build up your 'coffee can' fund. It has a label on the side from Pitney Bowes, Mississauga. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. The Federal Trade Commission has a strict rule covering mail-order merchandise delivery. I Shipped it Priority Mail. my item arrived damaged (which in my personal opinion was because it was not sufficiently packaged) and I have opened a return request with the seller. CONTACT US NOW Jug arrived completely smashed with box caved in. Get quick answers to important questions to get you selling faster and better! February 2012 edited February 2012 in Help / Advice Forum. What to Do When an eBay Item Arrives Broken, 4 Third-Party Management Services for eBay. Thanks for your concern. If your item has gone missing, or if it's damaged or faulty, most sellers are happy to work with you to resolve the issue. Item was broken in shipping! If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under eBay Money Back Guarantee. You are sending items included in the Prohibited item list. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Shortly after opening the package, the buyer will let you know — hopefully in a message, versus filing a complaint — how unhappy he or she is. Postal Service will pay on an insurance claim if they feel you did a lousy job of packing. If you shipped multiple items but only one arrived damaged, you may only file a claim for that one item. The buyer sent me pictures. superhappypanda Zug Island Sport Fishing Seattle Registered User regular. @ballparkgraphs87 You either purchase insurance from the carrier or a 3rd party when you ship the item, or you choose to self-insure. Even on items that were signed for. In most circumstances you can return it even if the seller's returns policy says they don't accept returns. It was returned damaged. Since I don't have a replacement, I issued a refund. I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. “Buyer claimed item didn’t arrive, eBay gave refund. The buyer seems reasonable. If the item arrived damaged then you are responsible so the course of action here is to issue a refund. If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem-solving. He sent me a message that it arrived damaged and he wants a refund. Item … Do I have any recourse with USPS through this method or should I just apologize, personally refund the buyer and hope for no negative? I will refund the buyer, but can I claim back the cost of the item through the global shipping programme? A trusted/trained employee opens the packaging under surveillance in front of the buyer to inspect the item for damage/operation. I typically spring for the insurance when an item is fragile or sells for a high price. The seller is claiming that it's not in the same condition as when it was sent to me. 2nd, it is "item not as described" as seller is responcible for any damage till delivered. The buyer claims the handle of the mug has been broken. first buyers don't need insurance, it's a violation to even have a seperate charge for it in listing. If your item isn’t located in 30 days, it’s declared lost, and there’s a round of paperwork and processing to do before you get your money. Your communication skills are your number-one … The buyer seems pretty understanding. I purchased a limited edition snow globe for $100 with $25 shipping and handling. I … Hi all, So I ordered an item off of ebay and it arrived today and when I opened it several of the parts were broken. I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. Jug arrived completely smashed with box caved in. Always use good packing products, wrap carefully, and get ready to plead your case. This is where self insuring really comes in nicely. You can return it even if the seller's returns policy says they don't accept returns. If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee. I needed some parts. Since I don't have another one, I issued a refund. I love the item and don't want to return it, but the mirror on the piece arrived broken. buyer will win any complaint opened. It was a large photo, shipped in a mailing tube, and it was totally damaged. Since I've shipped several similar items this way over the years, coupled with a low sale price, I thought nothing of it. Every shipping company has its own procedure for complaints. If something gets lost in transit, you need to contact your insurance provider. Unfortunately I don't have a replacement. eBay. Unforunately, for this transaction, I didn't purchase insurance. If the item was damaged due to it being insufficiently packed and protected for shipping, some sellers might provide a partial refund to account for the loss in the item's value. 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