This is especially important if you are working front desk at an upscale hotel. Guest service A front desk agent is responsible for checking hotel guests in and out of their rooms. Unfortunately, many of the guests at these establishments will believe that they are “better” than you (or at least that is how you will be treated). Fringe benefits may include paid vacations and holidays, medical and dental insurance and retirement plans. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Hotels tend to take their employees treatment and benefits seriously. You should have a pleasant and professional disposition with guests and other hotel … He/She is the hotel’s first impression for … The Front Desk of a hotel is the heart of a hotel. They interact frequently with guests in person, e-mail, and by telephone. Have a very high level of social contact. How would you go about handling a lot of people walking in and needing assistance at one time? Therefore, those who work at a hotel front desk successfully for an appropriate amount of time are often promoted up the ranks. Criteria for a Front Desk Hotel Clerk. Front Desk Clerks - Working Conditions. A person at the front desk needs to understand that he / she is representing the Brand & hence needs to be watchful & mindful of the body … In a typical work setting, hotel desk clerks: Interpersonal Relationships. Work your way up from the bottom of the hotel “ladder.” Many people who go on to work in sales at a hotel actually start at the front desk. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and … This is also a chance to show off your skills working with people. However, you should be knowledgeable in both word processing programs and spreadsheet programs. The hotel front desk offers a wide variety of roles depending on experience level, from beginner entry-level positions to management roles for those with previous training and education in the hotel … They turn to you with their questions and preferences and many are grateful to receive your assistance. For example, as a front desk receptionist, you learn valuable skills for customer relations, multi-tasking, and time-management. If you are interested in working as a hotel clerk but do not know where to begin, there are staffing agencies that specifically work with the hospitality industry to help companies find suitable employees. And you do not have to pay anything! A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. You need plenty of people skills to work front desk at a hotel. We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. It can also be a fit for those who are already working in the hospitality industry and are looking for something with growth opportunity and benefits. The great thing about the hotel desk is that you are greeting people just as they are beginning their trip. You obviously cannot raise your voice to these individuals. No, working at a hotel front desk is not a easy job because you have to stand on your feet all day. According to the US Bureau of Labor Statistics, 16.3 million people were employed in hospitality positions as of June 2018. In your hotel, the team at the front desk ensure the smooth running of checking in and checking out of your hotel guests. It's important that you handle every situation carefully and with a good attitude. They are working in the front lines of the hotel industry and typically handle most customer issues. His work has appeared on various online sites. Required fields are marked *, CORPORATE LOCATION Before this all i did was serve & with serving if something is messed up 9 times out of 10 it is probably your own fault. For more information on how to get a job working at a hotel front desk, contact us here.l[-0p-0=, Your email address will not be published. A warm and friendly smile can turn a stressful travel day into the relief and relaxation of feeling at home. I've been working front desk since august and it is my first hotel job. You want the guests to always leave feeling that they received the best service possible so that they will return for another stay. If you have a knack for customer service and work experience in the hotel … If a career working in the fast-paced hospitality industry is where your passion is, then a position as a front desk clerk for a hotel might be in line with your aspirations. About twenty rooms total plus a meeting room. At the front desk, you will learn the check-in software and other computer programs used by the hotel. The front desk is the hotel’s heart. The front desk is responsible for verifying reservation information, checking credit card identification and authorization, assigning rooms, and dispensing room keys. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. These skills make a front desk … All problems come to the desk, and if you do not have a calm, cool and collected personality you will not succeed. Usually hotels do manage a minimum of fifteen departments or more. It’s through the front desk that all veins pulse: housekeeping, sales, reservations, etc. 5726 Root Road You want the guests to always leave feeling that they received the best service possible so that they will return for another stay. An immense challenge that front office staff might face in the hotel … I love to solve guest issue and "make it right" so that the guest has a positive memorable stay, and plans to return in their future travels. Yeah Girl!! Front desk office job comes with a whole lot of responsibility, especially if you are working in a hotel. OVERBOOKING. 633 reviews from Hilton employees about working as a Front Desk Agent at Hilton. Able to work flexible schedule. They essentially check guests in and out, make room reservations and track and report room statuses and rates. Hotel Front Desk Job Description Template. Your email address will not be published. Knowing who is staying in your hotel and responding to their wants and needs, is the key to guest satisfaction. With a little commitment, you can be the one to get a person’s vacation started the right way, and you will walk away from the encounter feeling good as well. Communicate by letters and memos on a weekly basis. A Front Desk Agent in the Los Angeles, CA Area area reported making $13 per hour © 2021 Allegiance Staffing. Hotel Front Desk Agents set the tone for a guest’s experience. Working front desk at a hotel means that you are the face of the company to guests, even if only for a few minutes. Learn about Hilton culture, salaries, benefits, work-life balance, management, job security, and more. info@allegiancestaffing.com. Working at the front desk of a hotel can be an excellent way to begin a career in hotel management. Some hotels also offer their front desk clerks a free shift meal and most provide high discounts on rooms. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up … You can test your typing skills online through several different websites. Be personable yet confident during your interview. The usual understanding about hotel management is only about front office, restaurants, and housekeeping. What would you consider your strengths and weaknesses? For example, you may have to be on the phone while checking the computer to see if a room is available and then checking that person in. Working at the front desk they have an important role of assigning rooms and maintain maximum occupancy. Work on your typing skills. A hotel front desk clerk is a hospitality professional who works at the check-in desk of a hotel, resort or another guest lodging. If you are personable and enjoy bringing happiness to others, this could be a great position for you. Search the websites of hotels in your … Working In The Front Desk- Life In The Hotel Industry Working in the front desk of a hotel brings up lots of challenges. They will also help you to prepare for your interview and and to assemble a professional resume. If we were to ask your previous employer what kind of employee you are, what would they say? Below are the most recent hotel front desk salary reports. Hotels need people at the front desk at all times of day, including the early hours of the morning. If you do not mind working early and going to bed early, this could be a good position for you. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Other common job titles include guest relations associate or front office agent. The hotel receptionist job is often referred to as a front desk agent. You simply meet with the agency and they will determine the best location for you. But to get these running the hotels need a bit of everything in place. Hotels and resorts are 24/7 businesses. Copyright 2021 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. What makes you a good fit for a customer service position? People automatically assume that they won’t be able to work in a management position without any prior experience, but even a short stint at the front desk can show you have the ability to speak to people and problem solve. Landing the Job Search for job openings. When I first started working at the Ramada in Maumee, I was there for 2 weeks when the general manager left and the new guy moved up from the Comptroller position. Hotel Front Desk Agent Job Description. You also gain proficiency in all business practices and operations, including meeting and appointment scheduling and administrative work. There are also people out there who are simply looking to get a deal on their hotel room. Also to directly work with clients of the hotel. Up-selling is a crucial part of working in the front desk of a hotel. The exact number will depend on the hotel where you work. Expand on your computer skills. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. Front Desk Agent Job Description What is a Front Desk Agent? You have to check on the computer which rooms are not occupied and give the hotel guest the key to that room. Some examples of questions that the hiring manager at a hotel will generally ask when hiring for a hotel clerk include: Working in a hotel can be a great option for someone looking for a position that does not necessarily require a lot of job experience. Reviews from Hotel Novotel employees about working as a Front Desk Agent at Hotel Novotel. I spoke with three clerks who worked the front desks in various hotels. In order to work front desk at a hotel, you should be able to type somewhere between 60 and 80 words per minute. Ascertains their lodging, purchasing needs. When guests arrive at the hotel, our agents … That means they tend to have the most info and some of the best stories. You have to welcome guests, help them check-in and check out, always be at their service, be friendly, responsive and professional as much as you can and show that you are able to multi-task very easily. Ability to Anticipate Guests’ Needs. However, this can also be a very stressful and at times annoying job. You will encounter a variety of people throughout your day and some will be difficult. Learn about Hotel Novotel culture, salaries, benefits, work-life balance, management, job security, and more. Where do you see yourself in the next 10 years. A day (or night) in the life of a hotel front desk receptionist! To give you an idea of some things you probably are not aware of when it comes to this job, we have compiled a list of four things no one tells you about working at a hotel front desk. A: There are many benefits of a front desk receptionist job. i miss that. The receptionist is also the hotel’s face. Most hotels will require you to have the ability to type so many words a minute. Sure, there are a lot of stories out there about the difficult customers that hospitality workers encounter. You won't have to perform large tasks with these programs but you should know the basics. Because of the wide variety of work that needs to get done at a hotel, there are a great many positions and responsibility levels. If you can show these characteristics during the interview process, you will increase the likelihood of getting hired. Sure, there are … All Rights Reserved. The hotel you are interviewing with may even test you on your competency in these two programs. Ah, the front desk clerk at a hotel. Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. Working at a hotel front desk is a position in this industry that seems to always be in high demand, mostly because of the hours. With the right amount of patience and skills, this could be a job that catapults you into a very fulfilling career. These people may decide to come up with “complaints” while checking out. 2 0. It’s Incredibly Satisfying to Welcome People to a Time of Leisure. Chances are that you will not know how to use every tool of this program unless you've worked in a hotel before. He was an ass. Have patience and lots of it. I came into work today and we have a family reunion staying with us. Most hotels have a specific software program used for checking in and billing guests. Andrew Smith has been a freelance writer since 2006, specializing in sports and technology. Guest service representatives check guests in, answer questions, and are a general resource that guests can rely on. Hotel industry need experts and specialists in many areas. If you've taken any class in high school, college or technical regarding these two programs, you will be more than prepared to work front desk at a hotel. Employer name has been removed to protect anonymity. Working front desk at a hotel means that you are the face of the company to guests, even if only for a few minutes. Here is how to work front desk at a hotel. He hated the Front Desk lady, and fired her immediately. PART 1: https://youtu.be/g0H511_aiAs Please like, comment, and subscribe if … Working at the front desk at a high end hotel is almost like walking on the ramp which also means that everybody will be watching the employee as front desk is the face of the hotel. This amount has been steadily growing each year. What people tend not to pass long is the gratification you get from the positive experiences. Are you friendly by nature? 5 years ago. It's important that you can be friendly with these people, all the while not giving in too much. He brought in a new gal, and while I was really ambivalent – I did my … Front desk clerks are often the first person a guest interacts with at the hotel, and the last person they see when they check out. There will unquestionably come a time while working front desk at a hotel when you will have to perform a couple of tasks at the same time. Anonymous. Spring Texas, 77389, 281-355-9222 office When you are new to sales or the front desk, things get more challenging. Guests come and go at all hours, and someone needs to be at the front desk to help them. It's important that you can handle all of these tasks without making any mistakes. For the best chance at a front desk job, offer to work whatever schedule is needed—be that early mornings, late nights, weekends and/or holidays. Smith has a Bachelor of Arts in political science from Pennsylvania State University. 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